Assistant Resort Manager

Purpose of Position:
The Assistant Resort Manager will be responsible for managing the day to day operations of the resort with the goal of creating memorable vacations for the resort guests. The Assistant Manager will work under the direction of the Resort Manager.

Status:
Full-time (see Work Schedule below)

Compensation:
1. $10 - $15 per hour (commensurate with experience and other Tangible Benefits)
2. Payroll and Benefits will be done by Pro Resources and payroll will be done on the 1st and 15th of every month.

Tangible Benefits: Administered by Pro Resources (employer) as part of overall Compensation Plan
1. Cafeteria (Section 125) Health Care Plan Available
2. 401k Retirement Plans Available
3. Life Insurance Plans Available
4. Voluntary Dental and Vision Plans Available
6. Aflac Insurance Products Available
7. Short-Term/Long-Term Disability Plans Available

Intangible Benefits:
1. Working with people who are the happiest people in the world - people on vacation!
2. A great variety of indoor and outdoor tasks on the beautiful Whitefish Chain of Lakes.

Work Schedule:
1. The work schedule matches our seasonal demands and after proper training, and a demonstrated mastery of the Expected Tasks, some of the reservation and marketing work may be done at home.
2. From Memorial Day to Labor Day, your hours will be from 1 PM to 10 PM, Thursday, Friday, Saturday, Sunday. On Monday and Tuesday your hours will be from 8 to 1.
3. During all the other times of year, your hours will be from 8 AM to 5 PM on Friday, 12 PM until 7 PM, Saturday and Sunday. On Monday, and Tuesday your hours will be from 8 AM until 1 PM.

Qualifications:
1. The Assistant Resort Manager should have a caregiver's heart to help the guests - and especially the children - have a memorable vacation.
2. The Assistant Resort Manager should have strong managerial and interpersonal skills to work with the other employees.
3. Strong computer skills desired and an ability to learn new computer programs are a must.
4. Strong organizational skills are necessary as well as the ability to do office work with frequent interruptions.
5. A degree in Hospitality Management and/or experience in the industry is desired and knowledge of accounting is required.
6. Must be self-motivated and willing to learn new skills with an ability to adapt to changes in the Hospitality Industry.
7. Must be able to recommend new ideas and implement the ideas to improve the customer's experience. This will require some basic marketing and graphic design skills.

Expected Tasks, Responsibilities and Behaviors Specific to Position:
1. Responsible for interviewing all Housekeeping, Maintenance and Lodge Staff and make recommendations on hiring.
2. Responsible for providing performance review input for the Housekeeping, Maintenance and Lodge Staff.
3. Responsible for training the Lodge Staff position and performing the Lodge Staff position as determined by the Resort Manager and as the schedule demands. See the Lodge Staff Position Description for further details.
4. Plan the curriculum used in the Supervised Kids Club and support the Lodge Staff as necessary to assure that the kids have a great experience.
5. Maintain a shopping list of items to buy to support day-to-day operations of Kids Club and the Lodge.
6. Prioritize items that need to addressed by the Maintenance Staff as they are presented by the guests. Perform minor maintenance tasks if needed.
7. Communicate guest check-in times and check-out times with Housekeeping and make sure all the details associated with a guest reservation are completed by either Housekeeping, Maintenance, Lodge Staff, or personally as needed.
8. Seek educational opportunities for personal job-related growth through conferences, seminars, workshops, and various media resources.
9. Attend volunteer functions such as the Chamber of Commerce, Whitefish Area Lodging Association, etc as determined by the Resort Manager to support the resort industry and Clamshell Beach.
10. The Assistant Resort Manager will be required to wear dress shirts with the Clamshell Beach logo on it (provided at our cost to you) along with jeans, khakis, or khaki shorts.

Expected Outcomes:
1. Good communication among all staff members will assure that the guests have a memorable vacation. Interviews should assure that personalities create the right atmosphere.
2. We want Clamshell Beach to be a preferred place to work and believe in rewarding excellent performance. Good communication about performance is a key component in this.
3. The front desk of the Lodge should be staffed so that guest expectations are exceeded.
4. A key part of creating a memorable vacation for kids is creating activities and features that make the vacation special.
5. The lodge offers numerous items for sale and free for our guests or for maintenance of the lodge. The shopping list should result in a smooth operating lodge.
6. As items are identified by guests, it is important to prioritize them to assure they have a great vacation. When the Assistant Manager is not present for the guest, a procedure should be maintained for addressing and prioritizing items.
7. The reservation system records guest reservations and this system needs to be maintained and communicated to other employees.
8. In order to remain a leader in the Minnesota resort industry, we believe that the Assistant Manager should be well versed in the newest services and features to meet guest needs.
9. We believe in supporting the community and volunteering is a key component in this support.

Expected Tasks, Responsibilities and Behaviors of all employees at Clamshell Beach:
1. Make sure that the guests have a memorable vacation and strive to make everyone think of Clamshell Beach as "their place at the lake".
2. We want every employee to be empowered to satisfy the details that make vacations truly memorable.
3. We pride ourselves in the number of repeat guests that we have and the family atmosphere we foster.
4. We expect all employees to have a clean, well groomed appearance.
5. We expect everyone to be a positive and creative team member of the staff.
6. We believe that work should be fun and everyone should have a smile and sense of humor.
7. You must be timely, trustworthy and respectful of everyone.
8. We believe that each employee understands that cell phones can be useful but can also be a distraction. As a courtesy to our guests, we request that you put your cell phones away so that they are not used except during your lunch break. Emergency exceptions are allowed of course.